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Terms and ConditionsData Protection Policy Your booking: In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we *[and your travel agent] need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.) Your data controller is: Flight Masters You are entitled to a copy of your information held by us. If you would like to see this please contact Flight Masters. Marketing: We will not use your information for any purpose other than carrying out your booking. Flights & Packaged Holidays Only Terms and Conditions These terms and conditions apply to bookings for flights and packages with Flight Masters Limited of 83-89 Blackburn Road, Bolton, Lancs. BL1 8HF and registered at St George's House, 215-219 Chester Road, Manchester, M15 JE. Flight Masters Limited is registered in England no 2298638. 1. Your Contract For all bookings, the person making your booking must be at least 18 years of age, and must be authorised to make the booking on behalf of all members of your party. That person is also responsible for making all payments due to us. Minimum age to travel unaccompanied is 16 years of age. No responsibility will be accepted by Flight Masters Limited through non-compliance of these Terms and Conditions. 2. Payment Full payment will be required at the time of booking. 3. Protection For Your Money We are a member of the Association of British Travel Agents (ABTA), which has a guaranteed bonding system. In addition all charter flights (specifically excluding all low cost carrier flights ) are licensed and bonded by the Civil Aviation Authority (CAA). 4. Insurance We strongly recommend that you purchase a policy of a travel insurance to cover the medical costs, third party liability and cancellation charges. We cannot accept any responsibility for you in the event you are not covered by a policy. 5. Special Requests Please inform us as soon as possible if you have any special requests. Although we will do our best to meet such requests, we cannot offer any guarantees. 6. What’s Included In The Price Of Your Holiday Return flight from the UK to your destination airport Accommodation and meals as confirmed on your invoice• Baggage allowance as confirmed on your ticket• Aviation insurance and security charges • All obligatory taxes APD (Air Passenger Duty)• All obligatory hotel service charges and taxes;• VAT on all holidays to EC countries. 7. The Basic Holiday Cost Does Not Include: In-flight refreshment, Additional flight charges, Excursions and other personal expenditure,• Holiday insurance (see Insurance section);• Additional charges for rooms, meals or under-occupancy in apartments, Charges for pre-bookable items such as transfers, welcome packs, taxi transfers, crèche services, baby buggies, toddler packs etc. 8. Cancellations For all bookings, cancellations must be made online or by e-mail to admin@flightmasters.co.uk by the person who made the original booking, and paid the deposit. The e-mail must contain your booking reference.
Note: If you have to cancel for a reason covered by your insurance policy, you should be able to recover your cancellation charges. N.B. low-cost carrier and scheduled tickets are non refundable and cancellation charges are 100% 9. If You Change Your Holiday If you want to change any details of your booking we will do our best to help. 10. If We Change Your Holiday We start planning the holidays we offer many months in advance. Occasionally, we have to make changes to details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always try to avoid changes and cancellations, we must reserve the right to do so.
(b) purchasing an alternative holiday from us, of a similar standard to that originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference) or (c) canceling or accepting the cancellation in which case you will receive a full refund of all monies you have paid to us. Please note, the above options are not available where any change made is a minor one. If we have to make a major change or cancel 10 weeks or less before departure, we will pay you compensation subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted, where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time). In all cases, our liability for major changes and cancellations is limited to offering you the above mentioned options and, where applicable, compensation payments. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. No compensation is payable for minor changes or where we make a major change or cancel more than 10 weeks before departure. Time before departure when a significant change or cancellation is notified to you Compensation per Booking
Except where otherwise expressly stated in these booking conditions, neither we nor your service provider can accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by 'force majeure'. In these Booking Conditions, 'force majeure' means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our or your service provider's control. 2. Our liability to you We make every effort to ensure that all arrangements are made correctly and efficiently. Where we do not act as agents, we accept responsibility if any of the services which we have agreed to provide for you as part of our contract with you prove deficient or not of a reasonable standard. We also accept responsibility for what our employees, agents, suppliers and sub-contractors do or do not do (providing they were at the time carrying out work authorised by us) except where death, personal injury or illness results (dealt with separately below). This acceptance of responsibility is, however, subject to the clause above 'force majeure' and the other terms of these Booking Conditions. Subject to these Booking Conditions, and where we are not acting as agents, we accept responsibility should you or any member of your party suffer death, personal injury or illness as a result of any failure to perform or improper performance of any part of our contract with you by any of our employees, agents, suppliers or sub-contractors (providing they were at the time carrying out work authorised by us) except in the following situations. We will not be liable where any failure to perform or improper performance was due to:-(a) the act(s) and/or omission(s) of the person(s) affected or (b) those of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or (c) an event which either ourselves or the supplier of the service(s) in question could not have foreseen or avoided even with all due care. We limit the maximum amount we may have to pay you for any and all claims or parts of claims which do not involve personal injury, illness or death. Except where loss of and/or damage to luggage or personal possessions is concerned or a lower limitation of liability applies to your claim, the maximum amount we will have to pay you for such non personal injury claims if we are found liable to you on any basis is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday. Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £50 per person affected as you are assumed to have taken out adequate insurance at the time of booking. It is a condition of the acceptance of liability set out above that you notify us of any claim you and/or any member(s) of your party has in accordance with the clause below entitled 'Complaints procedure'. For all claims, any person(s) to whom any payment is made (and their parent or guardian if that person is under 18) must also assign to ourselves or our insurers any rights they may have to pursue any third party in connection with the claim. must provide ourselves and our insurers with all assistance we may reasonably require. Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (b) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally, we cannot accept liability for any business losses. Except where otherwise expressly stated in these booking conditions, where any claim or part of a claim concerns or is based on any travel arrangements (including the process of getting on and off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum we will have to pay you in respect of that claim or that part of a claim if we are found liable to you on any basis is the maximum which would be payable by the carrier or the hotel keeper concerned under the applicable international convention (e.g. Warsaw Convention as amended for international travel by air and/or, for carriers with an operating licence granted by an EU country, the EU Regulation on Air Carrier Liability for international and national travel by air, Athens Convention for international travel by sea) in that situation. You must give credit for all payments due or received from any carrier or hotel keeper which in any way relate to the claim in question. We make every effort to ensure that all arrangements are made correctly and efficiently. Where we do not act as agents, we accept responsibility if any of the services which we have agreed to provide for you as part of our contract with you prove deficient or not of a reasonable standard. We also accept responsibility for what our employees, agents, suppliers and sub-contractors do or do not do (providing they were at the time carrying out work authorised by us) except where death, personal injury or illness results (dealt with separately below). This acceptance of responsibility is, however, subject to the clause above 'force majeure' and the other terms of these Booking Conditions. Subject to these Booking Conditions, and where we are not acting as agents, we accept responsibility should you or any member of your party suffer death, personal injury or illness as a result of any failure to perform or improper performance of any part of our contract with you by any of our employees, agents, suppliers or sub-contractors (providing they were at the time carrying out work authorised by us) except in the following situations. We will not be liable where any failure to perform or improper performance was due to:-(a) the act(s) and/or omission(s) of the person(s) affected or (b) those of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or (c) an event which either ourselves or the supplier of the service(s) in question could not have foreseen or avoided even with all due care. We limit the maximum amount we may have to pay you for any and all claims or parts of claims which do not involve personal injury, illness or death. Except where loss of and/or damage to luggage or personal possessions is concerned or a lower limitation of liability applies to your claim, the maximum amount we will have to pay you for such non personal injury claims if we are found liable to you on any basis is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday. Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £50 per person affected as you are assumed to have taken out adequate insurance at the time of booking. It is a condition of the acceptance of liability set out above that you notify us of any claim you and/or any member(s) of your party has in accordance with the clause below entitled 'Complaints procedure'. For all claims, any person(s) to whom any payment is made (and their parent or guardian if that person is under 18) must also assign to ourselves or our insurers any rights they may have to pursue any third party in connection with the claim. You must provide ourselves and our insurers with all assistance we may reasonably require. Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (b) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally, we cannot accept liability for any business losses. Except where otherwise expressly stated in these booking conditions, where any claim or part of a claim concerns or is based on any travel arrangements (including the process of getting on and off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum we will have to pay you in respect of that claim or that part of a claim if we are found liable to you on any basis is the maximum which would be payable by the carrier or the hotel keeper concerned under the applicable international convention (e.g. Warsaw Convention as amended for international travel by air and/or, for carriers with an operating licence granted by an EU country, the EU Regulation on Air Carrier Liability for international and national travel by air, Athens Convention for international travel by sea) in that situation. You must give credit for all payments due or received from any carrier or hotel keeper which in any way relate to the claim in question. 3. Complaints procedure Should you have any complaints about any aspect of the arrangements, you must inform the local representative immediately and the supplier of the arrangements concerned. Problems can most easily be dealt with on the spot. In the unlikely event that an amicable solution cannot be found, you should write to us at Flight Masters Limited, 83-89 Blackburn Road, Bolton, Lancs. BL1 8HF within 28 days of your return with full details of your complaint. Any complaints that are not reported locally or not received within this period cannot be considered valid on your return. In the unlikely event that we are unable to resolve any complaint amicably, you may if you wish refer the dispute to arbitration under a special scheme, which though devised by arrangement with the Association of British Travel Agents, is administered quite independently by the Chartered Institute of Arbitrators. The scheme, details of which can be supplied on request, provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. The scheme does not apply to claims for an amount greater than £1500 per person. There is also a limit of £7500 per booking form. In addition, it does not apply to claims which are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness. If you wish to make use of the scheme, written notice requesting arbitration under this scheme must be made within 9 months after the scheduled date of return from holiday but may in exceptional circumstances be offered outside this period. Full details are available from the Association of British Travel Agents, 35/57 Newman Street, London. W1P 4AH. 4. Flight timings Please check your confirmation invoice and tickets as soon as you receive them. Contact us immediately if any information which appears on these documents or any other document appears to be incorrect as it may not be possible to make changes later. Regretfully we can not accept any liability if we are not notified of any inaccuracies in any documents within 10 days of our sending it out (5 days for tickets). The flight timings quoted are for general guidance only and can be subject to change. Latest timings will be shown on your confirmation invoice but the actual flight times will be those shown on your tickets which are sent to you approximately two weeks before departure. You must check your tickets very carefully to ensure you have the correct flight times. Also you must ensure you read and observe the instructions sent with your tickets for reconfirming your return flight, if this is a requirement by the airline or operator. Generally, you will need to reconfirm by telephoning the suppliers resort office or the airport two working days before the date of your return flight. Any changes after you have received your tickets, but prior to the commencement of your holiday will be notified in writing by ourselves by post (subject to time constraints) or by e-mail (for last minute changes). It is advisable that you check your e-mail regularly for any updates we may send to you. 5. Checking in You must ensure you check in at the airport in good time before the flight departure time and in accordance with the information provided with your tickets. Generally, you will need to check in at least two hours before departure. If you fail to do so, you are likely to be refused admission to the flight. In the event of your being refused admission to any flight or destination, country, or U.K. on return by the airline or any government authority, we will not be under any liability to you and will not be able to assist you. In the event of our being able to make alternative travel arrangements for you, which is not guaranteed, you will be responsible for meeting all costs involved. 6. Holiday Participation We reserve the right to refuse to accept you as a customer or to continue dealing with you if your behaviour is disruptive or affects other holidaymakers or is threatening or abusive towards our staff or agents in the UK or overseas, on the telephone, in writing or in person. In such circumstances, no refunds or compensation will be paid to you. If the Captain of a flight believes that you could be disruptive, they can refuse to let you on the flight. If this is the case, our responsibility for your journey or holiday, including any return flights, ceases, and full cancellation charges will apply, and no refunds will be given. 7. Carriers conditions The conditions of carriage of the airline you are travelling with will apply, and this may limit or exclude the airline’s liability to you, usually in accordance with international conventions. Copies of these conditions of carriage are available on request. Please note that both the outbound and inbound portions of your tickets must be used. If you do not use the outbound portion, you will not be allowed to use the inbound portion. No Frills and Schedule flights are non-refundable. No frills carriers will apply card charges. All amendments to flight seat bookings will be liable to charges applied by the supplier according to their own Terms and Conditions. 8. Infants In accordance with the Air Navigation Regulations, infants are classified as children under the age of 2 at the date of return travel. Presently an infant is permitted to travel on an adult’s lap or if between 6 months and 2 years, in a car seat. If a car seat is used, the infant will occupy its own seat, and therefore a child price will be payable. It is your responsibility to ensure that the car seat is acceptable directly with the airline in question. 9. Passports and visa All passengers must be in possession of a valid passport and, if necessary, a visa. It is your responsibility to meet the requirements of the countries you are visiting and we regretfully we cannot accept responsibility for any costs incurred if you fail to be admitted to any country. 10. Health and safety Health requirements can change, and we recommend you visit your doctor well before travelling to obtain advice. Infrastructure and safety standards in many foreign countries are generally much lower than those to which we are accustomed in the UK, and you are advised to take extra care for your safety whilst travelling. For further information, visit www.fco.gov.uk. 11. Low Cost Carriers / Scheduled Airlines Flight Masters Limited feature Low-cost (no frills) and Scheduled carriers on the site and we reserve the right to add a booking fee, or remove any booking fee as, may vary from time to time, to the price of the ticket shown. Low-cost carriers do not issue paper tickets; your passport and airline locator/booking reference number is all that is required at time of check in. Low-cost and Schedule flights are non-refundable. Low-cost carriers will apply card charges. All amendments to flight seat bookings will be liable to charges applied by the supplier according to their own Terms and Conditions Rentacomm - FOR ACCOMMODATION ONLY BOOKINGS 1. Booking Conditions rentaccom.com act as agents on behalf of wholesale accommodation providers for all the hotels, apartments and villas featured on this website. Your contract will be made with these accommodation providers. Please read the booking terms and conditions carefully. They apply to all bookings made with rentaccom.com and apply to all members of your party. If you book more than 10 weeks before your arrival date we require you to pay a deposit of 20% of the total booking value, when you book. The balance is payable 8 weeks before departure. 2. Your Contract with accommodation featured on this website When you book accommodation, we will send you an confirmation of your booking and it is at the time that we send this confirmation that this contract becomes binding. The date of the contract is the date that appears on the confirmation. The contract is subject to these booking conditions. All booking conditions will apply including cancellation charges. Once the contract is made, the accommodation provider is responsible to you to provide you with what you have booked and you are responsible to pay for it, in each case subject to these booking conditions, and any other terms and conditions specific to the relevant accommodation. Please note: It is important to check carefully the details of your booking, when you receive it. If you want to cancel or change your booking later, you may have to pay amendment or cancellation charges (detailed below), which may be as much as the total accommodation cost. In parties of two or more people, the person who makes the booking, accepts responsibility for making all payments to us for all members of the party. We will send all vouchers and other information to that person who will in turn be responsible for ensuring that the other members of the party are kept fully informed. Should you wish to make an amendment or cancel your booking, we must receive confirmation either in writing or by e-mail. We will only accept confirmation from the person that makes the original booking. If you are aged under 18 (on date of departure) and your parents or guardians are not traveling with you, they must write to us with their written consent. 3. Your Holiday Insurance We strongly recommend you take out adequate holiday insurance. It is your responsibility to check you have adequate insurance cover: The insurance should cover, amongst other things, the cost of cancellation by you, all medical costs and the cost of assistance including return to the UK in the event of an accident or illness. 4. Payments Payments of the price of your holiday is due: 5. Special Requests If you have any special requests that do not form part of the standard accommodation services as described in this website (for example dietary requirements, cots or room location) please let us know in writing at the time of booking. We will pass on all such requests to the relevant accommodation provider, but unfortunately cannot guarantee that they will be met. Furthermore if the accommodation provider is unable to meet such requests, neither we nor they can have any liability to you in this respect. 6. If you wish to make changes to your accommodation booking If you want to change any details of your booking, after we have sent your confirmation, we will do our best to help. However; the accommodation provider has no obligation to make any change, although it will permit you or any member of your party who is prevented from traveling to transfer the booking to someone else, provided you give us reasonable notice of the transfer (see conditions below). You must confirm any change by e-mail. If the accommodation provider is able to make the change, there will be a rentaccom.com administration charge as shown on the scale below plus potential charges from the accommodation provider, subject to their terms and conditions: 7. If you cancel your Hotel Booking a) The accommodation provider starts to incur costs for your booking from the time it is confirmed. The closer it is to the time of your planned holiday, the less likely they are to re- sell it. Therefore, if you cancel your booking, a charge has to be made and the later the cancellation, the more that charge will be. If you wish to cancel a confirmed booking, this must be done in writing or by e-mail by the person in whose name the booking is invoiced (lead name). Cancellation charges will be calculated as set out in the table below and will be notified to you by invoice within two weeks of cancellation. (Please remember these charges also apply, if you have failed to make payment on time and we cancel your booking). When the cancellation (as described above) is received by us before departure: More than 35 days 25% Charges as a percentage of total accommodation booking value.If one or more members of your party cancel, this may mean that accommodation is under-occupied and the price of the remaining members of your party may be increased to reflect this. If the accommodation provider makes a change to your booking, we will inform you as soon as possible before your departure, but will have no other liability towards you. No refunds can be given for stays that are ended earlier than planned. b) Rentaccom.com will do everything in its power to avoid having to make any changes to any bookings. If in the unlikely event that we are informed by the accommodation owner that they are unable to provide the accommodation which you have booked, we will try to provide you with similar accommodation of equal standard. If we are unable to do this or you prefer not to accept our alternative, you may cancel free of charge. 8. our responsibility to you for your Booking Because we are acting only as a booking agent we have no liability for any of the accommodation arrangements and in particular no liability for any illness, personal injury, death or loss of any kind, unless caused by our negligence. Any claim for damages for injury, illness or death arising from your stay in the accommodation, must be brought against the owner of the accommodation and will be under the jurisdiction of the law of the country in which the accommodation is based. 9. Complaints Procedure If you have a complaint while you are staying at the accommodation in question, you must inform the accommodation management immediately, in order to give them the chance to resolve the problem. You may lose any right to compensation, if you fail to do so. If the issue is not resolved to your satisfaction, you should contact our supplier representative in the resort. Supplier representatives are present in most resorts and, where they are not, you may call us in the UK on +44 (0) 870 787 0740. We will act as an intermediary to try and rectify the problem. In the event that we are unable to do so, and you wish to take matters further, you must do so directly with the accommodation provider concerned. 10. Indemnity When you book accommodation through rentaccom.com, you accept responsibility for the proper conduct of yourself and your party during your stay. The accommodation provider reserves the right at any time to terminate (before or after departure) your holiday or that of any member of your party due to your or their misconduct, within their reasonable opinion. Full cancellation charges will then apply and no refund will be given. Furthermore, the accommodation owner shall be under no obligation whatsoever to pay compensation or meet any costs or expenses you may incur as a result of us terminating your booking, in accordance with this paragraph. If your actions or those of any member of your party cause damage to the accommodation in which you are staying, you agree to fully indemnify us against any claim (including legal costs) made against the accommodation owner. Finally, you are also liable to make a reimbursement to the accommodation provider for any damage caused, before you end your stay. 11. Room Allocation After registration, on arrival at your accommodation, you will be allocated a room. Please note: when traveling on flights departing the UK after midnight, your room will be reserved from the previous day. You must therefore, normally check out of your room at 12 noon on the day before a night flight home or on the departure for an evening flight. |
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Flight Masters 83-89 Blackburn Road, Bolton, Lancashire BL1 8HF. Tel: 0870 787 0740. Fax: 01204 559222 | Webmaster | Terms & Conditions | Links Company Reg No: 2298638. Registered Address:St Georges House 215-219 Chester Road Manchester M15 4JE. VAT number 519 1400 72 |
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